Shipping and Returns
SHIPPING
All shipments are sent UPS Ground unless other arrangements have been made.
UPS Ground Transit times from our warehouse can be viewed here.
Orders are processed as received and typically proofs are sent within 24 hours (during normal business hours M-F, 9-5). Once the customer approves the design we will begin production and typically will ship within 36 hours of order approval.
Tracking information is sent to the client when the shipping label has been printed.
We package all orders very carefully however sometimes damage can occur in transport, we have no control over this. If an item arrives damaged to you, feel free to contact us so we can come up with a solution. In almost all cases you, the customer, will need to submit an insurance claim to be reimbursed (if insurance is purchased). If we agree to remake the item, the customer is also responsible for additional fees to do so including the shipping.
We have no control over Mother Nature. Sometimes weather will delay packages.
RETURNS
We hope you absolutely love every single product we send you. But sometimes life happens and plans change, we get it.
We accept returns and exchanges on items that are not personalized, not custom made, and not on clearance within 30 days after you received the package.
TO RETURN/EXCHANGE your order: all items must be in new condition and original packaging. The customer is responsible for the return shipping costs and any shipping costs for the items that were sent in exchange.
We do NOT accept returns or exchanges on personalized, custom made or clearance items.
REPLACEMENTS: If we made a wrong personalization on your order, we'll happily send you a replacement of the personalized item. We do not replace items that were incorrectly engraved because we got a wrong picture/misspelled text from you.
Refund in case of the force majeure circumstances.
Please, notice! We refund the products’ costs, but the shipping costs will be charged from the price of the product in case if:
the customer wasn't available during the delivery process
the customer provided not valid phone number and/or email address
If the item was utilized by the post for the same reason, we're not responsible for the costs. If the customer refuses the package without any reason, the package will be utilized and we're not responsible for the costs.
All shipments are sent UPS Ground unless other arrangements have been made.
UPS Ground Transit times from our warehouse can be viewed here.
Orders are processed as received and typically proofs are sent within 24 hours (during normal business hours M-F, 9-5). Once the customer approves the design we will begin production and typically will ship within 36 hours of order approval.
Tracking information is sent to the client when the shipping label has been printed.
We package all orders very carefully however sometimes damage can occur in transport, we have no control over this. If an item arrives damaged to you, feel free to contact us so we can come up with a solution. In almost all cases you, the customer, will need to submit an insurance claim to be reimbursed (if insurance is purchased). If we agree to remake the item, the customer is also responsible for additional fees to do so including the shipping.
We have no control over Mother Nature. Sometimes weather will delay packages.
RETURNS
We hope you absolutely love every single product we send you. But sometimes life happens and plans change, we get it.
We accept returns and exchanges on items that are not personalized, not custom made, and not on clearance within 30 days after you received the package.
TO RETURN/EXCHANGE your order: all items must be in new condition and original packaging. The customer is responsible for the return shipping costs and any shipping costs for the items that were sent in exchange.
We do NOT accept returns or exchanges on personalized, custom made or clearance items.
REPLACEMENTS: If we made a wrong personalization on your order, we'll happily send you a replacement of the personalized item. We do not replace items that were incorrectly engraved because we got a wrong picture/misspelled text from you.
Refund in case of the force majeure circumstances.
Please, notice! We refund the products’ costs, but the shipping costs will be charged from the price of the product in case if:
the customer wasn't available during the delivery process
the customer provided not valid phone number and/or email address
If the item was utilized by the post for the same reason, we're not responsible for the costs. If the customer refuses the package without any reason, the package will be utilized and we're not responsible for the costs.